About

FAQ

• Where is the store based?

  Clear Water Bay, Hong Kong

• Do you accept orders placed outside of the US?

  We sure do, shipping worldwide!

• How long will it take to receive my order?

  If you choose Rush Delivery, delivery time is Within 15-20 days including weekend.
  If you choose Normal Delivery, delivery time is around 20-25 days or even earlier (From May to Dec)
  It's Around 30 days (From January to April), it's busy season together with spring festival holiday, so produce time will be long.

• How to Order Custom Dress?

  1. Choose custom size or standard size, then add it to cart, click "CHECK OUT" then you will be directed to second page.
  2. Give us your custom measurement, color and other requests in the note list, then we will confirm with you again when we receive your order.
  If you want to give us your custom measurement, we need following measurement.
  bust______ cm/inch
  waist______cm/inch
  hips:_______cm/inch
  shoulder to shoulder :_______cm/inch (measured from back of shoulder)
  shoulder to bust :_______cm/inch (measured from middle shoulder to nipple)
  shoulder to waist :_______cm/inch (measured from middle of shoulder to natural waist)
  shoulder to hem :_______cm/inch (measured from middle of shoulder over nipple to end of skirt)
  nipple to nipple:_______cm/inch
  armhole__________cm/inch (end of arm)

• Payment policy

  We only accept payment by Paypal

• What's the Currency of your item?

  It's US dollars.

• What's the Cancellation Policy?

  Order Cancellation
  Orders cancelled within 12 hours of payment confirmation will be eligible for a full refund, or

  - Orders cancelled 12 - 24 hours after payment confirmation will be eligible for a partial refund consisting of the full shipping cost and 10% of

  the product purchase price, or

  - Orders cancelled after 24 hours of payment confirmation but before shipping will be eligible for a partial refund consisting of the full shipping.As usually, the Cancellation fee is 20% the total cost

  cost, or

  - Once your order has been shipped, it can no longer be cancelled.

• How Can you make sure dress will be fit well?

  Our dresses run true to size, if dresses are standard size, we will put them into dummy to check before sending, only dresses fit dummy well, then we can send them well.
  For custom size dresses, each dresses will be checked at least 4 times by 4 different workers before sending, we can control error less than 0.5''.
  Don't worry about measurement, there are seam allowance in both side of dresses, it could be 2'' taken in or out if measurement is not accurate.
  There are no extra cost to do custom size and color here.

• Can you make dresses according to our design or sketch?

  Yes, please send photos or sketch to our email: [email protected], then I will tell you whether we can do it or not.

• What is Storenvy?

  This store is created with Storenvy, an online store builder and marketplace for inspired brands. As a shopper, you can discover and buy items from multiple stores from all over the world and check out in one step at or open your own store for free.

• How do I pay for my order? Is it secure?

  The Storenvy checkout process is powered by both Stripe and PayPal, two of the most trusted online payment solutions on the web. Because of this, Storenvy has all the same securities and payment fraud protection as these leading payment processors. We accept Visa, Mastercard, Discover, American Express and Diners Club. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.

• What if something is wrong with my order?

  If you have a problem with an order from this store, please contact the store directly, either through the Contact page or through your Storenvy account settings page.